Apogee Policies

International software sales and taxes

 

Please Note: The Buyer of Apogee software product(s) is responsible for any local taxes and VAT (Value Added Tax) required by the country or locality from where they executed this purchase.

This purchase is being transacted in the State Of California, USA.

 

What are my shipping options?

 

Due to the rising cost of shipping and processing we are no longer able to offer free shipping options. Flat shipping rate costs are indicated at checkout. Please note, orders received after 11AM PST will be considered next day.

 

Where does the webstore ship?

 

The Apogee Webstore ships to addresses in the Continental US only. If you are outside the United States, please find a local reseller or Distributor here.

 

How long will it take my order to ship?

 

Orders are usually processed within 24-48 hours (except weekends and holidays) If you place an order on the weekend, expect it to ship the next business day. Please note: some orders may take additional screening to clear.

 

Can I order online and pick up my order in Santa Monica, CA?

 

Yes, to do this simply select a new “Ship To” address at checkout, fill in 1715 Berkeley St. Santa Monica, CA 90404. Once this is complete, you will see a “Will Call” selection in the shipping options. Select the will call option and complete your order. Please allow at least 2 hours after placing your order until it’ll be ready for pickup. Please call our office if you have any further questions.

 

How do I track my order?

 

Once an order is shipped, you’ll receive an Email notification with Tracking information attached.

 

What’s Apogee’s return policy?

 

If for any reason you are not completely satisfied with your purchase, you may return it within 30 Days of receipt and receive a free replacement or a full refund for the price of the product. If shipping was charged to the initial order it will be refunded, however, return shipping will not be compensated.

 

Only items that have been purchased directly from the Apogee Web Store can be returned to Apogee. Apogee products purchased through other resellers must be returned in accordance with their respective returns and refunds policy.

 

Please ensure the item is returned in its original shipping box with original packaging, all cables, adapters, and accessories that were included when you received it.

 

Software Policies

 

• Sales of all software products are FINAL and NON-REFUNDABLE
• All free software promotions are to be considered Limited Time only.
• We reserve the right to change or end free software promotions at any time without notice.
• Once a free software promotion is over it cannot be adjusted retroactively. Be sure to contact us within the promotion period. No exceptions can be made.

 

How do I request a refund?

 

With the exception of software purchases which are non-refundable, you can request a refund by contacting our support team. Please click here to submit a support ticket with a member of our technical support team.

 

What if the wrong product was shipping or the product was damaged?

 

If you happen to encounter any of these problems with your order, please contact our technical support team immediately for a resolution. Please click here to submit a support ticket or live chat with a member of our technical support team.

 

What if I’m having an issue with my product after 30 days?

 

Outside of the 30-day return policy, please click here to contact our support department to get any issue you’re experiencing resolved.

 

How long does it take to receive a refund?

 

Apogee strives to process refunds as fast as possible. Once we’ve received the product (s) your returning, we will refund your original form of payment. This typically takes up to 10 business days to settle with your bank. You will be notified via email once your refund has been processed.

 

Warranty information:

 

APOGEE ELECTRONICS CORPORATION warrants this product to be free of defects in material and manufacture under normal use for a period of 12 months. The term of this warranty begins on the date of sale (proof of purchase in the form of email confirmation is required). Units returned for warranty repair to Apogee will be repaired or replaced at the manufacturer’s option, free of charge. All units returned to Apogee must be prepaid, insured and properly packaged, preferably in their original box.

 

For more information about Apogee’s 1-year warranty, please click here.

Apogee Electronics Respects Your Privacy

 

At Apogee, we are committed to protecting your privacy. This policy explains how we collect, use, share, and protect your personal information.

1. Information We Collect:

We may collect various types of personal information, including:

• Account information: Name, email address, password, and other registration details.
• Contact information: Shipping address, billing address, and phone number.
• Payment information: Credit card number, expiration date, and CVV.
• Usage data: Information about how you use our products and services.
• Other personal information: Information you voluntarily provide, such as through customer support inquiries or surveys.

 

2. How We Use Your Information:

We use your personal information for the following purposes:

• To process your orders and provide customer support. 
• To communicate with you about your orders, products, and services.
• To improve our products and services.
• To prevent fraud and protect our business.
• To comply with legal obligations.

 

3. Data Sharing:

We do not share your personal information with third parties for marketing purposes. However, we may share your information with trusted service providers who assist us in operating our business, such as payment processors and shipping carriers. These service providers are required to protect your personal information and are prohibited from using it for any other purpose. 

 

4. Data Security:

We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure.
   

5. Your Rights:

You have the right to:

• Access your personal information.
• Correct inaccuracies in your personal information.
• Delete your personal information. 

To exercise these rights, please contact us at support@apogeedigital.com

6. Changes to This Policy:

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website.

Apogee Submission Policy

 

We at Apogee Electronics are pleased to hear from our loyal customer base and welcome your comments regarding our products and services. However, our company policy does not allow Apogee Electronics or any of its employees to accept or consider unsolicited creative ideas, suggestions, or materials including new advertising campaigns, new promotions, new or improved products or technologies, product enhancements, processes, materials, marketing plans or new product names.

We hope you will understand that it is the intent of this policy to avoid the possibility of future misunderstandings when projects developed by our professional staff might seem to others to be similar to their own creative work. If, despite our request that you not send us your ideas, you still submit them, then regardless of what your letter says, the below terms shall apply to your submissions.

 

In addition, any comments or suggestions regarding service submitted to Apogee Electronics in any form may be made publicly available for anyone who wishes to view it in locations including but not limited to, Apogee website, advertising, promotional materials, and social media.

 

Terms of Idea Submission

 

You agree that: (1) your submissions and their contents will automatically become the property of Apogee, without any compensation to you; (2) Apogee may use or redistribute the submissions and their contents for any purpose and in any way; (3) there is no obligation for Apogee to review the submission; and (4) there is no obligation to keep any submissions confidential.

Return policy

 

You have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from Apogee can be returned to Apogee. Apogee products purchased through other retailers must be returned in accordance with their respective returns and refunds policy. Please ensure that the item you are returning is repackaged with all the cords, adapters, and documentation that were included when you received it.

All plugin and software sales are final and cannot be returned. Please reference our Software policy above for more details.

Disclaimer of Warranties; Liability Limitation

 

APOGEE DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, AND YOU AGREE THAT FROM TIME-TO-TIME APOGEE MAY REMOVE THE SERVICES FOR INDEFINITE PERIODS OF TIME, CANCEL THE SERVICES AT ANY TIME, OR OTHERWISE LIMIT OR DISABLE YOUR ACCESS TO THE SERVICES WITHOUT NOTICE TO YOU. YOU EXPRESSLY AGREE THAT YOUR USE OF, OR INABILITY TO USE, OR ACTIVITY IN CONNECTION WITH THE SERVICES IS AT YOUR SOLE RISK. THE SERVICES AND ALL CONTENT DELIVERED TO YOU THROUGH THE SERVICES ARE (EXCEPT AS EXPRESSLY STATED BY APOGEE) PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, THE ABOVE EXCLUSION OF IMPLIED WARRANTIES MAY NOT APPLY TO YOU. YOU AGREE THAT UNLESS REQUIRED BY APPLICABLE LAW, APOGEE HAS NO RESPONSIBILITY TO CONTINUE MAKING CONTENT AVAILABLE TO YOU THROUGH OUR SERVICES, AND APOGEE WILL NOT BE LIABLE TO YOU IF CONTENT, INCLUDING PURCHASED CONTENT, BECOMES. IN NO CASE SHALL APOGEE, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF ANY OF THE SERVICES OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES AND/OR CONTENT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY INJURY, LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY. BECAUSE SOME COUNTRIES, STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH COUNTRIES, STATES OR JURISDICTIONS, APOGEE’S LIABILITY SHALL BE LIMITED TO THE EXTENT SUCH
LIMITATION IS PERMITTED BY LAW. APOGEE SHALL USE REASONABLE EFFORTS TO PROTECT INFORMATION SUBMITTED BY YOU IN CONNECTION WITH THE SERVICES, BUT YOU AGREE THAT YOUR SUBMISSION OF SUCH INFORMATION IS AT YOUR SOLE RISK, AND YOU HEREBY RELEASE APOGEE FROM ANY AND ALL LIABILITY TO YOU FOR ANY LOSS OR LIABILITY RELATING TO SUCH INFORMATION IN ANY WAY. APOGEE DOES NOT REPRESENT OR GUARANTEE THAT THE SERVICES WILL BE FREE FROM LOSS, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND YOU HEREBY RELEASE APOGEE FROM ANY LIABILITY RELATING THERETO. YOU SHALL BE RESPONSIBLE FOR BACKING UP YOUR OWN SYSTEM, INCLUDING ANY CONTENT PURCHASED OR ACQUIRED THROUGH THE SERVICES.

Apogee Electronics

 

1715 Berkeley St, Santa Monica, CA 90404

 

Distributor Details

 

Direct Imports

203 Nelson Street
Hastings, New Zealand

 

Link Audio

Unit 3, 8 Enterprise Drive,

Rowville, VIC, 3178, Australia

 

Media Integration

Jinnan Watanabe Bldg 2F, 1-4-8 Jinnan Shibuya-Ku,

Tokyo 150-0041, Japan

 

Minchu Sound

#13E4E – Street 166,

Phnom Penh – Cambodia

 

PinkNoise Professionals

A-164, Sector 63 Rd, A Block, Sector 63, Noida,

Uttar Pradesh 201301, India

 

SAMA D&I

457 Samil-daero, Jongno-gu,

Seoul, 03147, Korea

 

Sinamex

35 Selegie Road #B1-34 Parklane
Singapore 188307

 

Tom Lee Music

728 Granville Street.

Vancouver BC, V6Z 1E4

 

SF Marketing

325 Boul. Bouchard, Dorval,

QC H9S 1A9, Canada

 

Altei

DC Residence Novodvorská 1061/10

142 00 Prague 4 – Lhotka

 

Bluesound

1046 Budapest Kiss Ernő utca 3.

 

Bon Studio S.A.
Zaimi 5 / Zaimi 6 106 83 Athens, Greece

 

Compel

Duatepe, Ergenekon Cd. No:113,

34379 Şişli/İstanbul

 

ESS Audio

Graniczna 21, 05-092 Łomianki, Poland

 

Marshal Music

Woodmead Commercial Park
17 Waterval Crescent
Woodmead, South Africa

 

MediaCast FZ LLC.

#3605, The One Tower

Barsha Heights, Dubai.

 

Mogar Music

7, allée de Chartres
33000 Bordeaux

 

Music Network AG

Seestrasse 93, 8810 Horgen, Switzerland

 

Player Music Distribution

 

R.B.X International Co.

 

Septon Pro

Uggledalsvagen 23, 427 40 Billdal

 

Sonic Sales

Campus Fichtenhain 46, 47807 Krefeld, Germany

 

Sound Technology

 

Soundwave Distribution

Marmolada, 2, 31027 Spresiano TV, Italy

 

Techno Trade

164 R. Castillo St., Agdao, Davao City 8000, Philippines

 

Tonastodin

Skipholt 50d 105, 105 Reykjavík, Iceland

 

Audio Gate International

Europa #28, Los Reyes, Coyoacan, Mexico, DF 04330

Croma Ltda
Av. Campos de Deportes 393, 7750207 Santiago,

Ñuñoa, Región Metropolitana, Chile

 

 

Tools 4 Media

Cra. 62 #103-44 oficina 406, Suba,

Bogotá, Cundinamarca, Colombia

 

Alto

180 Carpenter Ave, Middletown, NY 10940

 

 

 

B&H

11200 Hindry Ave D, Los Angeles, CA 90045

 

 

Full Compass

9770 Silicon Prairie Pkwy, Verona, WI 53593

 

 

Guitar Center

5795 Lindero Canyon Rd.

Westlake Village, CA 91362 US.

 

 

Musician’s Friend

P.O. Box 7479. Westlake Village, CA 91359

 

 

Pro Audio Star

857 Humboldt St, Brooklyn, New York

 

Sweetwater

5501 US Hwy 30 W Fort Wayne, IN 46818

 

Vintage King

2636 N Ontario St, Burbank, CA 91504

 

Perfect Circuit

2405 Empire Ave, Burbank, CA 91504

 

Washington Music Center
10862 Washington Blvd, Culver City, CA 90232