How Reflective Practice Contributes to Improving the Quality of Service Provision

Principles of Personal development in Adult Social Care Settings

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Task A: Guidance

You are going to be a mentor for a new social care worker as part of their induction process. Part of your role is to help them prepare for the review after their probation period.

A1) Create a guide for the new social care worker about how to reflect on their practice. The guide must include the headings listed with an explanation for each.

a) What is reflective practice
b) Why is reflective practice important
c) How reflective practice contributes to improving the quality of service provision.
d) How standards can be used to help social care workers reflect on their practice.


Reflective practice is the process of looking back on the work I have previously done. Getting a better understanding of myself, how I work, my thoughts feelings and any thing I can learn from the experience.

WHY IS REFLECTIVE PRACTICE IMPORTANT | It will help improve the quality of care I can deliver. It will give me an awareness of my own personal thoughts and feelings. Professional development will improve and I will be able to learn from any mistakes I might make.


I will be aware of what works for certain client groups; I will gain the knowledge of what could be added or taken away in order to provide an individual package of care. It can help me think about how I work, what I’ve done well and what I can be do to improve things in the future.


I familiarise myself with the Company working standards. I can then reflect regularly on them so that I know I am meeting the standards of practice. Addaction offer booklets on the safe guarding of adults and also safe guarding of children. High standards set by any organisation will eventually become normal practice to any worker if used on a daily basis in the correct manner.

A2) you arrange a mentor meeting to feed back to the social care worker. You have comments to make which include both praise and constructive criticism.

A. Why is it important for a social care worker to seek feedback on performance

A. To get an idea of their working performance and to assist achieving goals, also to check they are working to the expected standards set by Addaction and of any changes made to these policies and procedures. It’s important to seek feedback as a way of improving any work previously done or to correct any mistakes that may have happened. Seeking feedback can build personal confidence in taking on new and challenging tasks or situations.

B. The different ways that people may react to receiving constructive feedback.

1) It can boost confidence
2) Take on board what changes are required positively and use it constructively
3) They may not like what they hear and get angry, upset and feel offended.
4) Choose to ignore the facts because it is not what they wanted to hear.

C. Why is it important for a social care worker to use the feedback to improve their practice

1) So that the same mistakes are not made again.
2) To ease work load, work time and efficiency.
3) Because work place policies and procedures are updated regularly
4) Improve quality of work and self confidence.
5) To gain knowledge, ideas and advice of more experienced staff
6) To monitor own health/stress levels as not to burn out emotionally.

Task B: Personal development plan (PDP)

B1) Design a template for a personal development plan (PDP) that you could use to improve your learning, development and professional practice. For each heading in the template, provide a brief summary describing what should be included.


Job Title:
Learning & Development need | Action Plan | Short Term Goal | Expected Date of Completion | Actual Date of Completion | Outcome |
What do I want or need to learn. what skills would I like to develop | What am I going to do or what do I need to do achieve step 1 | What part of step 1 would I like to work on first, or what is the most important part of my learning & development needs as stated in step 1. | The date I am setting myself to complete this task. | The actual date I completed the task. | Was I successful in completing step 1 or 3

Completed, partially completed or not completed |

B2) Explain how a PDP can help a social care worker identify improvements in their knowledge, understanding and practice.

I receive monthly supervision with my team leader. By using a PDP I have a written record any work related goals, targets or learning and development needs I may have. We will set the goals between ourselves and I will work towards theses on a monthly basis. As this develops I am then gradually learning my job and hitting regular targets. I then put this into practice building awareness and self confidence. I even share any learnt skills or procedures with other work colleagues gaining even more self confidence am doing my job competently.

B3) Identify sources of support for planning and reviewing your development.

1. Ask managers/team leaders
2. Shadow work colleagues
3. Team meetings
4. Access Addactions internal internet system, checking for further training dates
5. Monthly supervision with my team leader

B4) Identify people who can help you develop your knowledge, understanding and practice.

1. Work team leader
2. Work manager
3. My colleagues/the team.
4. Attend training courses
5. My personal tutor.
6. Complete online training provided by Addaction

B5) Explain how the people identified above can help you appreciate your strengths and areas for development.

The people identified above can help me appreciate my strengths by;

  • Pointing out what I do well;
  • Explain how and why I do these things well;
  • Why theses things work well with certain clientele;
  • Why these things do not work so well with certain clientele.

To point out any examples of previous good results achieved
On the downside the above examples can be reversed to point out all areas of development needed for further my progression.

Task C: Reflecting on learning experiences.

C1) Describe how your own values, beliefs and personal experiences might affect your working practice.

My own past experiences, values and beliefs have a positive effect on my working practice. Having been through and experienced what I have in life, I now have the opportunity to use this to good use. To empathise how a client is feeling, to be able to picture the situation, and to understand everything concerned has a very positive effect. I believe my clients will find opening up conversations easier and feel they won’t be judged if they feel that I relate to what they are saying.

Everyone has different values and beliefs. It is important to remember this and not bring my own values and beliefs or personal opinions into the workplace. When my opinion differs to those individuals I am working with, it could lead to unrest. The client may also feel that I might be pushing my beliefs onto them. Everyone is entitled to make their own decisions even if they are thought to be the wrong ones by others. It could lead to clients losing trust in myself and not wanting to engage in treatment, if I shared a negative view to their values and beliefs. Who is to say I am right and my client is wrong I must at all times remain professional.

However there are times when I can reflect on a personal experience and share a version of this with the client if the client is struggling and needs some reassurance. An example of this could be:
It is possible to change ones behaviour and thought patterns. If I felt it appropriate, I could share my past experiences with a dysfunctional lifestyle and the way I turned my own life around positively. This could actually give reassurance to the client and have a positive effect.
If I was to let my own values and beliefs into my work I could become judgemental. This could cloud my vision and cause a negative impact on my client relationship, trust and quality of work, leading to negative effects on my working practice.

Self appraisal assessment questionnaire

Personal and Confidential

To help you and your line manager obtain the most benefit from the meeting you are asked to complete the following and return form to your line manager prior to the meeting.


Set down here a brief list of what you consider to be the key tasks or responsibilities in your job.

1. One to One sessions with allocated clients
2. To facilitate group sessions
3. To complete risk assessments to minimise harm from drug use
4. To complete risk assessments help minimise harm from alcohol use
5. To keep up to date with paperwork/Halo. Record keeping.
6. To work as part of a team and independently when required
7. To refer to outside agencies for extra support with my clients
8. To work with clients/outside agencies to reduce/stop the misuse of a substance
9. Help coordinate a safe and purposeful recovery from substance misuse that is directly suitable to each individual I get to work with
10. To help gain a productive life after treatment that is suitable for every individual I get to work with
11. To be honest and open whilst trying to find what is suitable for each client
12. To complete appropriate risk assessments, taking into consideration any child protection policies.

Please rate yourself on the following:

Poor Excellent

| 1 | 2 | 3 | 4 | 5 |
Flexibility | | | | | x |
Initiative | | | | | x |
Relationship with clients | | | | | x |
Relationship with colleagues | | | | | x |
Relationship with supervisors | | | | | x |
Job Knowledge | | | x | | |
Oral communication skills | | | | x | |
Written communication skills | | | | x | |
Listening | | | | x | |
Self motivation | | | | | x |
Problem solving | | | | | x |
Work standards | | | | | x |
Adaptability | | | | | x |

What learning/training have you attended in the past year
How have you applied this training to your workplace I use halo daily for record keeping. I test for and give out information around blood borne viruses and the treatment that is available. I facilitate MAP groups. I do weekly checks of fire system/alarms and exits. I provide needle exchange as and when neededI receive and dispose of used injecting equipment in a safe manner. I talk to clients in difficult situations and am confident I behave in a professional mannerI test clients regularly for drugs or medication to gather the information and results needed by outside agencies I provide on the spot advice and reassurance to clients who may drop in with personal difficulties |

Do you feel a valued member of the team If not please explain why you think this might be. Yes, very much so. The team I work with have included me from day one and I receive nothing but praise/support and guidance.

What do you consider to be your best skillsMy ability to be myself, to adjust to a situation and still be able to apply myself confidently.

What further skills would you like to gain to improve your performance I would like to improve my counselling skills. I would also like to gain more knowledge around the effects of legal highs/chemicals on the human bodyMy ability to take on board constructive criticism


What changes would you like to make in your present job I would change the fact I have an apprenticeship salary.

How can we support you further in your present job Continue to supervise, monitor and support me as I learn my new job.

Please write any further comments that you would like to make on a separate sheet of paper and attach.



Now you have completed your section of the appraisal pack, please forward the pack as soon as possible to your line manager.

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